At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, join us!

Technical Consultant for Customer Care

Your Role and Responsibilities:

Do you enjoy working with modern technologies and seeking solutions to problems?
Do you want to learn working with the cloud customer care applications?
Are you interest how a cognitive technology can be employed in modern IT solutions?

Main responsibilities:
Design and implementation of modern custom care systems (Genesys Cloud, Google DialogFlow et al.)
Working in a team responsible for implementing such solutions
Assessing implementation results and searching new ways for improvement
Ambition to become an expert in this area
Cooperation with developers, architects, consultants and our clients

What we expect from you:

Analytical mind, attention to detail
Willingness and ability to communicate with people from both IT and Business departments
Good understanding of modern IT and technology
Willingness to learn new things
Understanding of the customer care domain is an advantage
Ability to communicate in both English and Czech/Slovak
Basic programming knowledge is an advantage but not required.

What we offer:

Opportunity working with modern technologies
Competitive remuneration based on your experience and skills
Long term cooperation
Friendly on-site working environment, possible home-office arrangement

Our benefits:

• 5 weeks holidays
• Health Care Provider on top of state health care
• Flexi Pass vouchers
• Extended sick pay
• IBM Stock Purchase Plan
• Special Discount Offerings & Services from external companies and providers

Information about the vacancy

Job location

V parku 2294/4, 148 00  Praha-Chodov, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract


Discount on company products / services, notebook, flexible start/end of working hours, holidays 5 weeks, educational courses, training, contribution to sport / culture / leisure, sick days, individual schedules of working hours, opportunity to work up hours, self-organization of the job

Required education


Required languages

Czech (proficient), English (advanced)

Posted by

IBM Česká republika, spol. s r.o.

The vacancy is suitable for graduates.



IBM Česká republika, spol. s r.o.
Eliška Hudská
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