IBM Client Innovation Centre in Brno is employing IT professionals across all specializations. Rapidly growing company represents now a “Centre of Excellence” in key areas of the global technology industry. Only few other places can offer so many opportunities to gain experience in Information Technology like IBM. Stimulated and motivated environment is naturally pushing all people for continual growth and can provide the perfect setting for any professional career - with freedom to enjoy a rich personal life.

Customer Service Representative

Job Description:

We are currently looking for enthusiastic new colleagues that speak English and one or combination of following languages GERMAN, FRENCH, SPANISH, PORTUGUESE, TURKISH, RUSSIAN, POLISH, DUTCH, ITALIAN or HUNGARIAN.

Interested to start building a real career in the most developing industry?
Intrigued about working in an international environment, surrounded by over 80 nationalities?
Invest into your future with biggest non-state employer in Brno!

In a perfect world you are:

A good listener with passion to help others
Polite, tactful and patient (comes in handy with demanding customers)
Able to analyze information and solve problems
A team player
With at least basic computer experience and hungry to learn more
Able to understand the difference between a scanner and a shredder 🙂

In a CSR position you will:

Provide customer support to employees of our partner companies
Handle inbound and outbound calls, emails and chats
Discover IT services to their full capacity
Gain real skills and work experience
Get unmatched career choice opportunities

You can expect the following Benefits:

Support for your visa application
Extra 5 days of paid holidays
Attractive mobile tariff for all employees
Multisport Card (800 sport and relax centers in 140 cities over Czech Republic)
Private medical insurance plan
Pension and life insurance
Attractive referral bonus programs
Access to vast platform of self-education programs, certifications, free language courses
Relocation assistance (for German, Dutch and French language)
Various IBM employee discounts (restaurants, electronics, beauty salons etc.)
Language, soft skills and IT skills improvement

Required Technical and Professional Expertise:

Are sociable person
Have great listening skills and passion to help others
Are polite and tactful (even with some not very happy customers)
Are able to analyze information and solve problems
Are always optimistic and positive (or just trying to be)
Have some basic IT skills

Preferred Technical and Professional Experience:

Basic computer experience with Windows, Mac or Linux operating systems
Language skills on communicative level

You will have the opportunity to:

Join our Succeeding@IBM Program - a structured on-boarding and development program
Become part of our diverse and multinational community and collaborate within global and local teams
Gain knowledge and develop skills through our world-class trainings
Benefit from mentoring and coaching
Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.

Information about the vacancy

Job location

Technická 2995/21, 616 00  Brno-Královo Pole, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (advanced), Russian (advanced), French (advanced)

Posted by

IBM Global Services Delivery Center Czech Republic, s.r.o.



IBM Global Services Delivery Center Czech Republic, s.r.o.
Naděžda Zajícová
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