IBM Client Innovation Centre in Brno is employing IT professionals across all specializations. Rapidly growing company represents now a “Centre of Excellence” in key areas of the global technology industry. Only few other places can offer so many opportunities to gain experience in Information Technology like IBM. Stimulated and motivated environment is naturally pushing all people for continual growth and can provide the perfect setting for any professional career - with freedom to enjoy a rich personal life.

Customer Service Representative

Job Description

| ENGLISH + TURKISH | POLISH | DUTCH | GERMAN | SPANISH | PORTUGUESE | FRENCH | ITALIAN | HUNGARIAN | RUSSIAN | GREEK | and | CROATIAN + CZECH

Imagine the possibility of working on a daily basis with a foreign language, be surrounded by over 80 different nationalities and have possibilities to help others and to learn new things? We are looking for enthusiastic colleagues able to speak on B2/C1 level TURKISH or RUSSIAN or POLISH or DUTCH or GERMAN or SPANISH or PORTUGUESE or FRENCH or HUNGARIAN and who has at least basic IT knowledge and willingness to learn and develop more and more.

We are waiting for you! Are you ready for us to give you a call? Just apply!

YOU:

Are sociable person,
Have great listening skills and passion to help others,
Are polite and tactful (even with some not very happy customers),
Are able to analyze information and solve problems,
Are always optimistic and positive (or just trying to be),
Have some basic IT skills.

YOU WILL:

Work in international environment in the biggest IT company in Brno,
Handle inbound and outbound calls in a foreign language,
Provide customer support to our B2B clients, where you will be responsible for providing satisfactory resolution

BENEFITS we offer:

Language, soft skills and IT skills improvement
Cultural closeness, diversity
Personal development and work in team
Understanding the basics for development
Expertise on various IT processes
Access to numerous e-learnings, certifications, free language courses
Relocation assistance (for German, Dutch and French language)
Private medical insurance plan
Additional 5 days of paid holidays
Pension and life insurance
Attractive referral bonus programs
Multisport Card (800 sport and relax centers in 140 cities over Czech Republic)
Various discounts in restaurants, electronics, beauty salons
Attractive mobile tariff for all employees

Please, take in consideration, that should your application be successful, our recruiters will contact you within 14 days.

Country/Region: Czech Republic
State / Province: BRNO-MĚSTO
Primary job category: Technical Specialist
Role ( Job Role ): Service Delivery Specialist

Employment Type: Full-Time

Are sociable person,
Have great listening skills and passion to help others,
Are polite and tactful (even with some not very happy customers),
Are able to analyze information and solve problems,
Are always optimistic and positive (or just trying to be),
Have some basic IT skills.

Preferred Technical and Professional Experience: Bachelor degree, IT background

Required Education: High School Diploma/GED
Preferred Education: Bachelor's Degree

Information about the vacancy

Job location

Technická 2995/21, 616 00  Brno-Královo Pole, Czech Republic

Employment type

Full-time work

Type of employment

Employment contract

Required education

Secondary education or professional training with a school-leaving exam

Required languages

English (intermediate), Russian (intermediate), French (advanced)

Posted by

IBM Global Services Delivery Center Czech Republic, s.r.o.

 

Contact

IBM Global Services Delivery Center Czech Republic, s.r.o.
Kamila Veverková
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